3 Replies Latest reply on Jul 13, 2015 7:14 AM by greule

    Desktop (Windows) not syncing with cloud

    dJ

      Hi,

       

      My iDevices successfully sync on lightroom cloud, but my desktop does not. All devices logged in with same user.

      On desktop, i do have the collection 'from LR mobile'. However, when 'creating new collection', I do not get the 'sync to mobile' option. I did see that option before, though that didn't do any good for syncing to cloud / iDevices either.

      My Creative Cloud preferences are set to 'sync on'.

      I have signed out and in again on desktop.

      I have tried to 'delebe all data' in preferences > lr mobile. that deleted collection on mobile devices. Recreating the collection on mobile devices did not result in the collection to show in desktop.

       

      appreciate any idea.