2 Replies Latest reply on Feb 20, 2016 9:23 AM by c.a. kuijpers

    Premiere DVD burner hangs repeatedly.


      Just purchased Premiere Elements 13.  Love the editor.  Finished a DVD, set up menu, tried to burn.  The DVD burner freezes after encoding is complete.  Locked at 4%.  Tried burning an ISO to disc.  Freezes after 37%.  Have repeated using different destination locations.  Will not burn.  As is, program is useless, unless there is a way to output to a different file format.

        • 1. Re: Premiere DVD burner hangs repeatedly.
          A.T. Romano Level 7



          Premiere Elements 13 on what computer operating system? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates? If not, please do that.


          Please go to Edit Menu/Preference/General, and look at your issue with an without the preference related to Intel HD Graphics 2000 and Higher enabled.


          Does the problem exist with and without the antivirus and firewalls disabled?


          Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13, and are you running the programs as administrator?


          And, please say whether you are using burn to disc DVD for DVD-VIDEO on DVD disc or AVCHD format on DVD disc.


          For troubleshooting purposes, use burn to folder and not the burn to the ISO Image option.


          Please consider, and then we will decided what next based on the details of your reply.


          Thank you.



          • 2. Re: Premiere DVD burner hangs repeatedly.
            c.a. kuijpers

            Adobe really needs to fix this. We have had this issue for more than a year now. Sometimes it works. Sometimes it doesn't work.