This was all from earlier MAC OS, but now it seems that 10.10.4 is causing MORE problems
-Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-and a Java update https://forums.adobe.com/thread/1507936
-update may break things https://forums.adobe.com/thread/1772260
What happens when she tries?
It's saying it can't read the following files (and then lists all the raw file names)
That message is usually an indication that the destination drive or folder does not have write permission. Checked the permissions for the drive and the folder to ensure that they are writable.
It was a complete program restart issue, it's working great now. Thanks!