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I have already downloaded and installed Photoshop for Windows on my PC laptop, but have recently changed to a Mac laptop. Am I able do download and install Photoshop for Mac from the original purchase? I have all the appropriate ID and serial numbers etc.
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Robert, which version of Adobe Photoshop have your purchased?
If its Creative Cloud, please try: https://helpx.adobe.com/creative-cloud/help/install-apps.html
For any Other downloads
If you have CS 6 you may refer : Exchange a product for a different language or platform version
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Thanks for your help, I have the CS 6 Extended for Education purchased in 2013. I have followed the last link you've provided but at Step 3: Click on Orders and Returns, I can't see that option under "Get Support". All it has is " Need more Support? Contact us."
Not sure where to go from here.
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The Cloud allows you to perform your two activations on the two different platforms
CS6 will allow a SWAP, but I think you are required to DE-activate on one platform to be able to activate on the other platform
But, here is where to find out... CS6 http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html
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Robert, here is the link to Contact Customer Care.
Hope this helps.