Hey BC Developers.
I was hoping someone can help shine a light on how to create a NEW case in BC's API (any version). I know there is the "Case_Assign" SOAP call, but that requires a existing Case ID. Since I want a NEW case and NOT a old case this seems to be the wrong method. But lets assume its the only way to do it. Where do I get a "Case ID" to assign if does not yet exist? Do I leave the method blank or is there a dumby number to insert like 99999999? If I have to find the last number used and increment, then do I use CaseList_EntityRetrieve? (which seems a bit dangerous as a this screams duplicate values since there is no locking mechanism).
Or is just easier to submit a Custom Form and search for it to get the Case ID?
Any help or direction on this matter would be greatly appreciated.
You can only make a case by submitting a form action request with the old API