13 Replies Latest reply on Oct 7, 2015 11:16 PM by radiodave2

    Adobe Photoshop Lightroom has stopped working

    geraldl88235235

      Attempting to Preview/Play a new Slideshow in Lightroom CC. Running Win7 64 bit.

      AMD A8-5600K APU with Radeon HD Graphics 3600MHz

      16 MB RAM and 4096 L2 cache, Biostar Hi-Fi A85W motherboard

      NVIDIA GeForce GTS750 Ti video card, 1920x1200 with 32 bit color

      LRslideshow.jpg

      I suspected an older video card was the issue, but upgraded the card and the driver to the specs stated above.  I'm still getting the error and no slideshow. I updated the video driver to the current ver.353.30. The failure occurrs in Safe Mode as well.

      Event Viewer records:

      Faulting application name: lightroom.exe, version: 6.0.1.10, time stamp: 0x553af4c6

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x0000000000000000

      Faulting process id: 0xcf0

      Faulting application start time: 0x01d0b813cbd441a5

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Faulting module path: unknown

      Report Id: 48aceabc-2407-11e5-8354-b8975a2f089b

       

      LR Info:

      Lightroom version: CC 2015.0.1 [ 1018573 ]

      License: Creative Cloud

      Operating system: Windows 7 Home Premium Edition

      Version: 6.1 [7601]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 3.6 GHz

      Built-in memory: 16343.8 MB

      Real memory available to Lightroom: 16343.8 MB

      Real memory used by Lightroom: 526.3 MB (3.2%)

      Virtual memory used by Lightroom: 505.0 MB

      Memory cache size: 100.3 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2,AVX

      System DPI setting: 120 DPI

      Desktop composition enabled: No

      Displays: 1) 1920x1200

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

      Graphics Processor Info:

      Check OpenGL support: Failed

      Vendor:

      Version:

      Renderer:

      LanguageVersion:

      GL_MAX_TEXTURE_SIZE (actual = 1024, minimum = 2048)

       

       

       

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: E:\Jerry's Documents\My Pictures\Catalog E\Catalog E-2.lrcat

      Settings Folder: C:\Users\Jerry\AppData\Roaming\Adobe\Lightroom

       

       

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) Nikon Tether Plugin

       

       

      Config.lua flags: None

       

       

      Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

      Updated Toolkit: Book Module 6.0 (build 1014445)

      Updated Toolkit: Develop Module 6.0 (build 1014445)

      Updated Toolkit: Import Module 6.0 (build 1014445)

      Updated Toolkit: Library Module 6.0 (build 1014445)

      Updated Toolkit: Map Module 6.0 (build 1014445)

      Updated Toolkit: Monitor Module 6.0 (build 1014445)

      Updated Toolkit: Print Module 6.0 (build 1014445)

      Updated Toolkit: Slideshow Module 6.0 (build 1014445)

      Updated Toolkit: Web Module 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

      Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

      AudioDeviceIOBlockSize: 1024

       

      I question, "Check OpenGL support: Failed."

       

      Any advice would be appreciated.

       

      Message was edited by: Gerald Lohman with additional debugging information at 6:12PM EDT, July 6, 2015.