To where are you trying to install the Premiere Elements 13 from Adobe - what computer operating system is involved, and assumed computer desktop or laptop rather than tablet device.
I have not seen Error 34 before. As far as I can determine it is a Windows error which relates to "Window cannot detect settings for this device."
Alternative choice for download of Premiere Elements 13 might be
Please also look at using a different computer default browser for the download with the antivirus and firewalls disabled.
Please review and consider. We will decide what next based on the details in your reply.
I am trying to install Premier Elements 13 on my late 2007 iMac running Yosemite. Due to the age of the machine I only have 4GB of RAM, but this should meet the system requirements. The source of the error appears to be a missing payload file. This is why I downloaded the app a second time.
Here is a screenshot of the initial error message:
Clicking on error summary opens this HTML page:
I am strictly an Elements Windows user, but perhaps we can find common ground on this for troubleshooting.
Is your Yosemite version earlier than 10.8? Premiere Elements 13/13.1 does not support Windows XP, Windows Vista, or Mac OSX 10.7.
We can suggest another source for the download, but right now let us factor in or out this computer operating system support factor.
Have you ever installed successfully any version of Premiere Elements on this particular "late 2007 iMac running Yosemite"?
My OS X version is 10.10.3.
No, I have not installed any previous version of Premier Elements.
Thanks for the additional information.
Have you reviewed the system requirements for Premiere Elements 13 Mac?
Can we assume that the Mac is as updated as the system will allow...video card/graphics card driver, Apple updates, etc.
Are there any antivirus and firewalls blocking that we can invoke in your Mac computer environment?
You might want to consider the free ccleaner run through.
But, probably the next step is downloading the tryout from the following web site and determining if you have success with it.
If you have a choice of computer default browsers, you can also evaluate whether the choice of one over another makes a difference.
Hi, do you have any other adobe product installed on your machine? if so please reinstall those products(photoshop elements or any other) and then try installing PRE , if problem persists share the installer logs with me firstname.lastname@example.org .logs location:System Library/Logs/Adobe/Installers