Got this issue solved. But my next item isstill dogging me.
Glad to learn that the redemption code issue is resolved.
Please detail any remaining issues which are preventing you from moving forward with your Premiere Elements projects. If loading problem, pin point where..from desktop icon, Sign In dialog, or Welcome Screen or other?
(Please confirm that your program is Premiere Elements 13/13.1.)
Looking forward to information to help us help you.