I can not seem to download and on-line content from within Elements. I have a good Internet connection but I will need to hit re-try after getting the download failed box. If I hit re-try, I will eventually get 100% downloaded but then I get the "Completing Download" popup and I can never get past that. It will fail every time. I tried turning off my firewall and antivirus but still no joy. Any ideas?
What version of Premiere Elements and on what computer operating system is it running?
What is your Internet Speed? What class of content download are you trying ...Instant Movies, Titles & Text, Movie Menus, Audio, Graphics or doesn't it matter?
Are you selecting Download Now or Download All for a given thumbnail?
a. turn off router for about 35 seconds and note if the on off on has any effect
b. go to computer default computer browser, Options/Advanced/Network and clear Cached Web Content
Any questions or need clarification, please do not hesitate to ask.