1 Reply Latest reply on Jul 6, 2015 2:10 PM by A.T. Romano

    Having Problems downloading content in Premiere Elements


      I can not seem to download and on-line content from within Elements.  I have a good Internet connection but I will need to hit re-try after getting the download failed box.  If I hit re-try, I will eventually get 100% downloaded but then I get the "Completing Download" popup and I can never get past that.  It will fail every time.  I tried turning off my firewall and antivirus but still no joy.  Any ideas?

        • 1. Re: Having Problems downloading content in Premiere Elements
          A.T. Romano Level 7



          What version of Premiere Elements and on what computer operating system is it running?


          What is your Internet Speed? What class of content download are you trying ...Instant Movies, Titles & Text, Movie Menus, Audio, Graphics or doesn't it matter?

          Are you selecting Download Now or Download All for a given thumbnail?



          a. turn off router for about 35 seconds and note if the on off on has any effect


          b. go to computer default computer browser, Options/Advanced/Network and clear Cached Web Content


          Any questions or need clarification, please do not hesitate to ask.


          Thank you.