1 Reply Latest reply on Jul 6, 2015 2:10 PM by A.T. Romano

    Having Problems downloading content in Premiere Elements

    Dononeg

      I can not seem to download and on-line content from within Elements.  I have a good Internet connection but I will need to hit re-try after getting the download failed box.  If I hit re-try, I will eventually get 100% downloaded but then I get the "Completing Download" popup and I can never get past that.  It will fail every time.  I tried turning off my firewall and antivirus but still no joy.  Any ideas?

        • 1. Re: Having Problems downloading content in Premiere Elements
          A.T. Romano Level 7

          dononeg

           

          What version of Premiere Elements and on what computer operating system is it running?

           

          What is your Internet Speed? What class of content download are you trying ...Instant Movies, Titles & Text, Movie Menus, Audio, Graphics or doesn't it matter?

          Are you selecting Download Now or Download All for a given thumbnail?

           

          Please

          a. turn off router for about 35 seconds and note if the on off on has any effect

          and

          b. go to computer default computer browser, Options/Advanced/Network and clear Cached Web Content

           

          Any questions or need clarification, please do not hesitate to ask.

           

          Thank you.

           

          ATR