0 Replies Latest reply on Jul 6, 2015 3:03 PM by RtuWngs

    Unable to download - Error getting License.  License Server Communication Problem:  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

    RtuWngs

      When trying to download an Ebook on my Macbook Pro, I receive an Unable to download with the following error code: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.  I am using version 3.0 and have attempted to use a later version with the same problem.  I was able to download on another computer, but cannot on the Macbook anymore.  This is a recent problem, I have had no problems downloading in the past.