Re-install of CC, AE says MSVCR71.dll is missing

[Geoff Mark]

After much time with Adobe phone and chat help, I am getting frustrated.

AE states, six times on startup:

"224: Adobe QT32 Server.exe - System Error

The Program can't start because MSVCR71.dll is missing from your computer.  Try reinstalling the program to fix this problem."

Then, it runs.  So far, I have found no lasting problems.  That said, I expect even free programs to run better than this, much less ones that charge me monthly.

I have un-installed and re-installed AE several times, every time through the Creative Cloud app.  I have moved the install to different drives, currently on the OS drive.

Running Windows 7 Professional 64 bit.

Any suggestions that help will be appreciated.  Thank you.

[Atul_Saini · Accepted solution]

Please refer the below mentioned posts.

• Error Message: Missing MSVCR71.dll
• Re: Adobe QT32 Server.exe - System Error
• Re: Missing MSVCP71.dll

Hope this helps.

[Geoff Mark]

This worked!  I had to search in \Windows\SysWOW64

Thank you!

[Atul_Saini]

I am glad that you could make it work.

[Pattie-F]

moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install