19 Replies Latest reply on Nov 21, 2016 2:43 PM by shud

    Adobe InDesign CC 2015 has stopped working

    craigh3956694

      Hi Adobe,

      Our designer has been using ID 2014 for a while now, no problems, but yesterday after the installation of ID2015, she can now no longer open ID.

      When started, the initial load screen appears... then the dreaded "A ID CC2015 has stopped working".

      Have tried the suggestions of trashing the preferences files... reinstalling...rebooting etc.

       

      The windows event viewer is pointing towards the MSVCR120.dll (which i had read on other forums is updated/installed as part of Windows 7 SP1??)

       

      Adobe,

      Do have a time frame when this serious issue is to be addressed.

       

      With thanks

      :-)