2 Replies Latest reply on Jul 7, 2015 1:01 PM by dubdecember

    Lightroom payment has not been processed for 1+ weeks

    dubdecember

      I'm waiting for Adobe to process my payment for Lr for a week now. Order number AD017144275, order date June 30. My email from Adobe said "We are currently experiencing issues with our order processing system. Your order will be reviewed and processed shortly. Within 24 hours you will receive an email with the status of your order, which may include information on how to download your product or confirm the shipping status."

       

      I have received no further contact from Adobe, I'm not allowed to use chat support because I'm not yet a paying user, and there is no phone number. My Lr trial has expired and I'm now on limited functionality. Adobe please help ASAP.