1 Reply Latest reply on Jul 7, 2015 11:51 PM by Dominic Michael

    Adobe ID error and login

    camster1

      I am having issues logging into Digital Editions using my Adobe ID.  I created this ID with my old computer that I no longer own.  I need to access an e-book with my new computer now.  I get an error "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  Please try again.

       

      How do I disengage my old computer and engage my current computer.  I only have one email account to associate with this.

       

      Thank you.

        • 1. Re: Adobe ID error and login
          Dominic Michael Adobe Employee

          This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

           

          Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

           

          Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

           

          If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

           

          Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

           

          Hope this solves your issue.