2 Replies Latest reply on Jul 7, 2015 10:27 PM by bigwiel

    lightroom cc2015.1 crashes mac

    bigwiel

      Lightroom cc2015.1 keeps crashing my Macintosh running OS 10.10.4. This did not happen with lightroom cc2015. Why does this keep happening? Can I back grade to CC2015?

        • 1. Re: lightroom cc2015.1 crashes mac
          Mrinmay Majhi Adobe Employee

          Hi Bigwiel,

           

          Please post the error log to check the cause of the crash.

           

          Yes, you should be able to follow these instructions to restore previous versions:

          Download and install Adobe Creative Cloud apps

           

          If you have any difficulties with that process (or with the CC Desktop App), then you can also just use the CC 2014 direct download links instead.

           

           

          ~Mrinmay

          • 2. Re: lightroom cc2015.1 crashes mac
            bigwiel Level 1

            Hi Mrinmay,

             

            here's the error log:

             

            Anonymous UUID:       3BAFF13C-8202-E003-E25A-D0580B673258

             

             

            Tue Jul  7 23:14:49 2015

             

             

            *** Panic Report ***

            panic(cpu 0 caller 0xffffff8013a17cc2): Kernel trap at 0xffffff7f941a43a6, type 14=page fault, registers:

            CR0: 0x000000008001003b, CR2: 0x00000006ce195008, CR3: 0x00000007f43ef000, CR4: 0x0000000000002660

            RAX: 0xffffff83b876f9a0, RBX: 0xffffff834cb9d000, RCX: 0x00000006ce195000, RDX: 0xffffff834cb9d108

            RSP: 0xffffff83ba4eadb0, RBP: 0xffffff83ba4eadb0, RSI: 0xffffff83b85a9880, RDI: 0xffffff834cb9d108

            R8:  0xffffff83ba4ead98, R9:  0x0000000000000080, R10: 0xffffff83b85a8200, R11: 0xffffff8013ede803

            R12: 0xffffff834cb9d000, R13: 0xffffff83b86d5c68, R14: 0x0000000000000000, R15: 0xffffff83b86df078

            RFL: 0x0000000000010212, RIP: 0xffffff7f941a43a6, CS:  0x0000000000000008, SS:  0x0000000000000010

            Fault CR2: 0x00000006ce195008, Error code: 0x0000000000000002, Fault CPU: 0x0

             

             

            Backtrace (CPU 0), Frame : Return Address

            0xffffff83ba4eaa60 : 0xffffff801392bda1

            0xffffff83ba4eaae0 : 0xffffff8013a17cc2

            0xffffff83ba4eaca0 : 0xffffff8013a34b73

            0xffffff83ba4eacc0 : 0xffffff7f941a43a6

            0xffffff83ba4eadb0 : 0xffffff7f941a252b

            0xffffff83ba4eadd0 : 0xffffff7f94189981

            0xffffff83ba4eae10 : 0xffffff7f94186f72

            0xffffff83ba4eae40 : 0xffffff7f9418d3a0

            0xffffff83ba4eae90 : 0xffffff7f94177f83

            0xffffff83ba4eaf30 : 0xffffff8013ed714e

            0xffffff83ba4eaf90 : 0xffffff7f9417833d

            0xffffff83ba4eafb0 : 0xffffff7f94116f22

            0xffffff83ba4eaff0 : 0xffffff7f940e6a40

            0xffffff83ba4eb050 : 0xffffff7f940e6efd

            0xffffff83ba4eb080 : 0xffffff7f946485e0

            0xffffff83ba4eb110 : 0xffffff7f946479bd

            0xffffff83ba4eb170 : 0xffffff7f9404bf11

            0xffffff83ba4eb1c0 : 0xffffff7f9404e5fc

            0xffffff83ba4eb220 : 0xffffff7f94d61f0e

            0xffffff83ba4eb240 : 0xffffff7f94d5b802

            0xffffff83ba4eb300 : 0xffffff7f94d52ccb

            0xffffff83ba4eb360 : 0xffffff7f94054063

            0xffffff83ba4eb430 : 0xffffff8013b8157d

            0xffffff83ba4eb490 : 0xffffff8013b27f33

            0xffffff83ba4eb5e0 : 0xffffff8013b3495e

            0xffffff83ba4eb770 : 0xffffff8013b3369f

            0xffffff83ba4eb830 : 0xffffff8013b384ad

            0xffffff83ba4eb8a0 : 0xffffff8013b36c01

            0xffffff83ba4eba60 : 0xffffff8013b33202

            0xffffff83ba4ebd20 : 0xffffff8013d3f7a8

            0xffffff83ba4ebdb0 : 0xffffff8013b65031

            0xffffff83ba4ebe50 : 0xffffff8013dec67a

            0xffffff83ba4ebef0 : 0xffffff8013dec7ee

            0xffffff83ba4ebf50 : 0xffffff8013e4bc56

            0xffffff83ba4ebfb0 : 0xffffff8013a35376

                  Kernel Extensions in backtrace:

                     com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xffffff7f9404 7000->0xffffff7f9406cfff

                     com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.5)[BEAC7A6F-DB07-3C53-B97E-9A2681B034A3 ]@0xffffff7f940e2000->0xffffff7f9410cfff

                     com.apple.iokit.IOSCSIParallelFamily(3.0)[C30D0739-E5AA-3366-BFA9-4EB56BBFA6A7]@0xffffff7 f94113000->0xffffff7f94123fff

                        dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.5)[BEAC7A6F-DB07-3C53-B97E-9A2681B034A3 ]@0xffffff7f940e2000

                     com.Newer-tech.kext.MAXPower_SAS_6G_RAID(1.5.1)[825A1AAD-8453-36CB-965C-A61036E3884C]@0xf fffff7f9416b000->0xffffff7f941a9fff

                        dependency: com.apple.iokit.IOSCSIParallelFamily(3.0.0)[C30D0739-E5AA-3366-BFA9-4EB56BBFA6A7]@0xfffff f7f94113000

                        dependency: com.apple.iokit.IOPCIFamily(2.9)[D8F585E8-2EE9-3135-8E37-A034123FE45C]@0xffffff7f94124000

                     com.apple.iokit.IOSCSIBlockCommandsDevice(3.7.5)[82B8ACC9-41BD-3951-9206-ABBDD40A6FCF]@0x ffffff7f94646000->0xffffff7f9465dfff

                        dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.5)[BEAC7A6F-DB07-3C53-B97E-9A2681B034A3 ]@0xffffff7f940e2000

                        dependency: com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xffffff7f9404 7000

                     com.apple.driver.CoreStorage(471.30.1)[7EDA1C14-3998-3A81-B89F-15ADF6505946]@0xffffff7f94 d07000->0xffffff7f94de4fff

                        dependency: com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xffffff7f9404 7000

             

             

            BSD process name corresponding to current thread: Adobe Lightroom

             

             

            Mac OS version:

            14E46

             

             

            Kernel version:

            Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64

            Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830

            Kernel slide:     0x0000000013600000

            Kernel text base: 0xffffff8013800000

            __HIB  text base: 0xffffff8013700000

            System model name: MacPro3,1 (Mac-F42C88C8)

             

             

            System uptime in nanoseconds: 26077188961122

            last loaded kext at 20517175782: com.apple.driver.CoreStorageFsck 471.30.1 (addr 0xffffff7f94deb000, size 106496)

            last unloaded kext at 128185069078: com.apple.iokit.IOAHCIPassThrough 1.0.3 (addr 0xffffff7f94ccf000, size 36864)

            loaded kexts:

            com.aladdin.kext.aksfridge 1.0.2

            com.kensington.trackballworks.driver 1.1.0

            com.owc.driver.Accelsior 1.0 b2

            com.Newer-tech.kext.MAXPower_SAS_6G_RAID 1.5.1

            com.apple.iokit.IOBluetoothSerialManager 4.3.5f8

            com.apple.filesystems.autofs 3.0

            com.apple.driver.AppleOSXWatchdog 1

            com.apple.driver.AppleUpstreamUserClient 3.6.1

            com.apple.driver.AppleMCCSControl 1.2.12

            com.apple.kext.AMDFramebuffer 1.3.2

            com.apple.AMDRadeonX3000 1.3.2

            com.apple.driver.AppleHDA 272.18.1

            com.apple.driver.AudioAUUC 1.70

            com.apple.kext.AMD5000Controller 1.3.2

            com.apple.driver.AppleLPC 1.7.3

            com.apple.driver.AppleMCEDriver 1.1.9

            com.apple.iokit.IOUserEthernet 1.0.1

            com.apple.Dont_Steal_Mac_OS_X 7.0.0

            com.apple.driver.AppleHWAccess 1

            com.apple.driver.AppleHV 1

            com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

            com.apple.iokit.CSRBluetoothHostControllerUSBTransport 4.3.5f8

            com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

            com.apple.driver.AppleUSBDisplays 372.1

            com.apple.iokit.SCSITaskUserClient 3.7.5

            com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

            com.apple.driver.AppleUSBOHCI 656.4.1

            com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

            com.apple.BootCache 36

            com.apple.driver.XsanFilter 404

            com.apple.driver.AppleUSBHub 705.4.2

            com.apple.driver.AppleIntel8254XEthernet 3.1.4b1

            com.apple.driver.AppleFWOHCI 5.5.2

            com.apple.iokit.IOAHCIBlockStorage 2.7.1

            com.apple.driver.AppleIntelPIIXATA 2.5.1

            com.apple.driver.AppleUSBEHCI 705.4.14

            com.apple.driver.AppleUSBUHCI 656.4.1

            com.apple.driver.AppleAHCIPort 3.1.2

            com.apple.driver.AppleACPIButtons 3.1

            com.apple.driver.AppleRTC 2.0

            com.apple.driver.AppleHPET 1.8

            com.apple.driver.AppleSMBIOS 2.1

            com.apple.driver.AppleACPIEC 3.1

            com.apple.driver.AppleAPIC 1.7

            com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

            com.apple.nke.applicationfirewall 161

            com.apple.security.quarantine 3

            com.apple.security.TMSafetyNet 8

            com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

            com.apple.driver.CoreStorage 471.30.1

            com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

            com.apple.iokit.IOSerialFamily 11

            com.apple.kext.triggers 1.0

            com.apple.iokit.IOAHCISerialATAPI 2.6.1

            com.apple.driver.AppleSMBusController 1.0.13d1

            com.apple.iokit.IOAcceleratorFamily2 156.16

            com.apple.driver.DspFuncLib 272.18.1

            com.apple.kext.OSvKernDSPLib 1.15

            com.apple.iokit.IONDRVSupport 2.4.1

            com.apple.kext.AMDSupport 1.3.2

            com.apple.AppleGraphicsDeviceControl 3.10.24

            com.apple.iokit.IOFireWireIP 2.2.6

            com.apple.iokit.IOUSBUserClient 705.4.0

            com.apple.iokit.IOSurface 97.4

            com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

            com.apple.driver.AppleHDAController 272.18.1

            com.apple.iokit.IOGraphicsFamily 2.4.1

            com.apple.iokit.IOHDAFamily 272.18.1

            com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f8

            com.apple.iokit.IOBluetoothFamily 4.3.5f8

            com.apple.driver.AppleSMC 3.1.9

            com.apple.driver.IOPlatformPluginLegacy 1.0.0

            com.apple.driver.IOPlatformPluginFamily 5.9.1d7

            com.apple.driver.AppleUSBHIDKeyboard 176.2

            com.apple.driver.AppleHIDKeyboard 176.2

            com.apple.driver.AppleUSBAudio 295.23

            com.apple.iokit.IOAudioFamily 203.3

            com.apple.vecLib.kext 1.2.0

            com.apple.iokit.IOUSBHIDDriver 705.4.0

            com.apple.iokit.IOUSBHIDDriverPM 710.4.7

            com.apple.driver.AppleUSBMergeNub 705.4.0

            com.apple.driver.AppleUSBComposite 705.4.9

            com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

            com.apple.iokit.IOBDStorageFamily 1.7

            com.apple.iokit.IODVDStorageFamily 1.7.1

            com.apple.iokit.IOCDStorageFamily 1.7.1

            com.apple.iokit.IOATAPIProtocolTransport 3.5.0

            com.apple.iokit.IOSCSIParallelFamily 3.0.0

            com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

            com.apple.iokit.IONetworkingFamily 3.2

            com.apple.iokit.IOFireWireFamily 4.5.7

            com.apple.iokit.IOATAFamily 2.5.3

            com.apple.iokit.IOUSBFamily 720.4.4

            com.apple.iokit.IOAHCIFamily 2.7.5

            com.apple.driver.AppleEFINVRAM 2.0

            com.apple.driver.AppleEFIRuntime 2.0

            com.apple.iokit.IOHIDFamily 2.0.0

            com.apple.iokit.IOSMBusFamily 1.1

            com.apple.security.sandbox 300.0

            com.apple.kext.AppleMatch 1.0.0d1

            com.apple.driver.AppleKeyStore 2

            com.apple.driver.AppleMobileFileIntegrity 1.0.5

            com.apple.driver.AppleCredentialManager 1.0

            com.apple.driver.DiskImages 397

            com.apple.iokit.IOStorageFamily 2.0

            com.apple.iokit.IOReportFamily 31

            com.apple.driver.AppleFDEKeyStore 28.30

            com.apple.driver.AppleACPIPlatform 3.1

            com.apple.iokit.IOPCIFamily 2.9

            com.apple.iokit.IOACPIFamily 1.4

            com.apple.kec.Libm 1

            com.apple.kec.pthread 1

            com.apple.kec.corecrypto 1.0

            Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 3.2 GHz, 32 GB, SMC 1.25f4

            Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

            Memory Module: DIMM Riser B/DIMM 1, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363245363830305100

            Memory Module: DIMM Riser B/DIMM 2, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363245363830305100

            Memory Module: DIMM Riser A/DIMM 1, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363245363830305100

            Memory Module: DIMM Riser A/DIMM 2, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363245363830305100

            Memory Module: DIMM Riser B/DIMM 3, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x8551, 0x333648544635313237324636363745314434

            Memory Module: DIMM Riser B/DIMM 4, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x8551, 0x333648544635313237324636363745314434

            Memory Module: DIMM Riser A/DIMM 3, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x8551, 0x333648544635313237324636363745314434

            Memory Module: DIMM Riser A/DIMM 4, 4 GB, DDR2 FB-DIMM, 800 MHz, 0x8551, 0x333648544635313237324636363745314434

            Bluetooth: Version 4.3.5f8 15969, 3 services, 26 devices, 1 incoming serial ports

            Network Service: Ethernet 1, Ethernet, en0

            PCI Card: pci1b4b,9230, AHCI Controller, Slot-2

            PCI Card: ATI Radeon HD 5770, Display Controller, Slot-1

            PCI Card: ATI Radeon HD 5770, ATY,HoolockParent, Slot-1

            PCI Card: pci1103,1e10, RAID Controller, Slot-4

            PCI Card: pci1033,35, USB Open Host Controller, Slot-3@7,0,0

            PCI Card: pci1033,e0, USB Enhanced Host Controller, Slot-3@7,0,1

            PCI Card: pci1033,e7, IEEE 1394 Open HCI, Slot-3@7,1,0

            Serial ATA Device: ST3750330AS, 750.16 GB

            Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 239.9 GB

            Serial ATA Device: MARVELL VIRTUALL

            Parallel ATA Device: OPTIARC DVD RW AD-7170A

            SCSI Device: SCSI Target Device @ 0

            SCSI Device: SCSI Target Device @ 16

            USB Device: Keyboard Hub

            USB Device: Kensington Expert Mouse

            USB Device: Apple Keyboard

            USB Device: Hub

            USB Device: Apple Cinema HD Display

            USB Device: Bluetooth USB Host Controller

            USB Device: PTZ-631W

            USB Device: Bose USB Audio

            FireWire Device: unknown_device, Unknown

            FireWire Device: built-in_hub, Up to 800 Mb/sec

            Thunderbolt Bus: