This is not Adobe. Rather user to user.
Please contact Adobe Chat Orders to have it sort out the issue with your order.
Membership, Account, Payment
Payments, Invoices, Orders
If you have the purchased serial number, you could download and install the product from the following link, but I would suggest that you sort out the ordering with Adobe before proceeding.
please mail the error code /snapshot and installer logs to email@example.com. installer logs could be found at "C:\Program Files (x86)\Common Files\Adobe\Installers" for win and "Library/Logs/Adobe/Installers" for mac