May i know few details, what does your document page contains, video/audio/Animation? If that animation is applied with the Play on page load..?
Also, what browser your are facing this issue..
Ideally this should not happen, behavior should be same all the time you view the document.
Can you please share your document for Investigation, that would be great help.
Publish Online Team, Adobe.
I sent the link to the published document to your personal address, Monica.
Do you need the .indd file as well?
Many thanks for the quick reply
Thanks, for sharing the link!! The sound is wierd.
But a query still remains, do we have placed anything in InDesign doc to create this sound and what is our expectation
a. this sound should not come?
b. this sound should come.
Is you can share the indd doc that would be great.
I posted the indd file in DropBox and sent a PM with the link. Did you get the file and is there any update on a solution.
Hi, Monica, Are you still looking into this issue? I sent the INDD file as requested but have not heard anything. I still get the short burst of sound 15 sec after opening the Publish Online document.
I need to get this fixed for the client as soon as possible.
Further to this, is anyone from the Publish Online team monitoring these messages. I've sent direct messages to see if the file I sent was received but have had not response. Does anyone have any suggestions what else I might do to find out if there is a solution to the pressing problem.