0 Replies Latest reply on Jul 8, 2015 1:15 PM by E33WW2DTDN

    How to overcome error importing mp4 video in LR6?

    E33WW2DTDN

      The error is "The video file appears to be corrupted or unrecognizable.  It has no audio or video streams."

       

      Actually, there are both audio and video streams - - the video plays perfectly in Windows Media Player.

       

       

       

       

       

      System details:

       

      Lightroom version: 6.1 [ 1025654 ]

       

      License: Perpetual

       

      Operating system: Windows 7 Business Edition

       

      Version: 6.1 [7601]

       

      Application architecture: x64

       

      System architecture: x64

       

      Logical processor count: 8

       

      Processor speed: 3.3 GHz

       

      Built-in memory: 12270.4 MB

       

      Real memory available to Lightroom: 12270.4 MB

       

      Real memory used by Lightroom: 1266.1 MB (10.3%)

       

      Virtual memory used by Lightroom: 1381.0 MB

       

      Memory cache size: 1432.6 MB

       

      Maximum thread count used by Camera Raw: 4

       

      Camera Raw SIMD optimization: SSE2,AVX

       

      System DPI setting: 96 DPI

       

      Desktop composition enabled: Yes

       

      Displays: 1) 1920x1080, 2) 1680x1050

       

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

       

      Graphics Processor Info:

       

      Quadro 600/PCIe/SSE2

       

      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 347.52

      Renderer: Quadro 600/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler

       

       

       

       

       

       

       

      Config.lua flags: None

       

       

       

      Adapter #1: Vendor : 10de

       

          Device : df8

       

          Subsystem : 83510de

       

          Revision : a1

       

          Video Memory : 977

       

      AudioDeviceIOBlockSize: 1024

       

      AudioDeviceName: Speakers (Realtek High Definition Audio)

       

      AudioDeviceNumberOfChannels: 2

       

      AudioDeviceSampleRate: 44100

       

      Build: LR5x102

       

      Direct2DEnabled: false

       

      GPUDevice: not available

       

      OGLEnabled: true