0 Replies Latest reply on Jul 8, 2015 1:15 PM by E33WW2DTDN

    How to overcome error importing mp4 video in LR6?


      The error is "The video file appears to be corrupted or unrecognizable.  It has no audio or video streams."


      Actually, there are both audio and video streams - - the video plays perfectly in Windows Media Player.






      System details:


      Lightroom version: 6.1 [ 1025654 ]


      License: Perpetual


      Operating system: Windows 7 Business Edition


      Version: 6.1 [7601]


      Application architecture: x64


      System architecture: x64


      Logical processor count: 8


      Processor speed: 3.3 GHz


      Built-in memory: 12270.4 MB


      Real memory available to Lightroom: 12270.4 MB


      Real memory used by Lightroom: 1266.1 MB (10.3%)


      Virtual memory used by Lightroom: 1381.0 MB


      Memory cache size: 1432.6 MB


      Maximum thread count used by Camera Raw: 4


      Camera Raw SIMD optimization: SSE2,AVX


      System DPI setting: 96 DPI


      Desktop composition enabled: Yes


      Displays: 1) 1920x1080, 2) 1680x1050


      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No




      Graphics Processor Info:


      Quadro 600/PCIe/SSE2


      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 347.52

      Renderer: Quadro 600/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler








      Config.lua flags: None




      Adapter #1: Vendor : 10de


          Device : df8


          Subsystem : 83510de


          Revision : a1


          Video Memory : 977


      AudioDeviceIOBlockSize: 1024


      AudioDeviceName: Speakers (Realtek High Definition Audio)


      AudioDeviceNumberOfChannels: 2


      AudioDeviceSampleRate: 44100


      Build: LR5x102


      Direct2DEnabled: false


      GPUDevice: not available


      OGLEnabled: true