I needed to reinstall my OS so now need to re-download my CS5.5. I had previously saved the installers. When I launched the installer, it asked for a serial number, which I entered. It then gave me a notice that a serial number had been found but a qualifying product could not be found on the computer...ha! When I contacted Adobe via chat, after an hour they said the only help they could provide was to send me to the forum.
The product was purchased in 2012 and I am unable to log into Adobe's website with the email addressed used when purchasing the product. I'm dead in the water and need to design our semi-annual newsletter this week. Can anyone help?
Sounds like the installer is an upgrade from a previous version. It should ask you to provide either a serial number or the installer media from the previous version.