2 Replies Latest reply on Jul 8, 2015 9:16 PM by ssprengel

    I can't install LR6 upgrade standalone on windows 7 desktop.

    stanr49490437

      I purchased LR6 standalone upgrade, downloaded it, and installed it on my Windows 7 lap top with no problem.

      It asked me for the LR6 serial number, validated it number and then a drop down box appeared for me to enter my LR5 serial number.

      When I entered that everything worked fine.

      I tried the same procedure on my Windows 7 desktop, but I don't get the drop down menu.

      I don't have Creative Cloud on the laptop, but I seem to have Adobe Creative Cloud installed on the Desktop, and I can't uninstall it.

      Adobe customer service could not help me.

       

      Any suggestions wouuld be appreciated.

      Adobe Screen Shot 3.jpg