1 Reply Latest reply on Jul 9, 2015 5:16 PM by Ned Murphy

    What do I do if it's telling me the serial number isn't right?

    dandelionlady

      I am trying to move my adobe software to a new computer. I have deactivated it on the old computer and logged in with my Adobe ID. It's prompting me for a serial number and I went to the non-profit that I get my license from and got the serial number. It fits but I keep getting an error that it's not valid for creative suite 6.  Any suggestions other than to tell them they gave me the wrong number?

       

      Thanks.