What exactly are you doing in the program when you get the message that you gave - opening the program, importing, editing, exporting, other?
Uninstall Premiere Elements 11 the usual Control Panel way.
Do a free ccleaner (regular cleaner and registry cleaner parts) run through to get rid of incomplete uninstalls/reinstalls
Reinstall with antivirus and firewalls disabled.
In a case like this, do not bother with System Restore or Repair, go for the uninstall/reinstall as detailed above.
Please let us know the outcome.
Add On...Of some concern for consideration
"because I unfortunately installed multiple applications simultaneously and the memory available for restore is exhausted"
Any of those other applications having problems?.
I get the error when I am trying to open/run PE11 from the start menu icon. I did exactly what you suggested in the order that you suggested and I am still getting the same error.
Regarding those other applications that I installed simultaneously, it was the 30-day free trial for Premiere Pro and associated applications (e.g., MS Visual C++ Redistributable). Premiere Pro worked fine for the hour or so that I played around with it, but I uninstalled it (Premiere Pro and all associated applications) because it looked like I was going to have a big learning curve compared to PE11 and I didn't want to deal with that now.
All my other applications appear to be running correctly. Fyi, the only Adobe products currently installed are PE11, Acrobat, Reader, and Distiller.
Thanks for your help. Please let me know if you have any other ideas.
Thanks for the reply.
Consider uninstalling Adobe Distiller, Acrobat, Reader and Premiere Elements 11.
Run the Creative Cloud application cleaner named Adobe CCleaner.
Then reinstall Premiere Elements 11. (Make sure that you have the latest version of QuickTime installed on the computer before the reinstall of Premiere Elements 11.) Are the problems gone? If so, decide what programs you want to reinstall one by one.
Please let us know if any of the above worked for you.
ATR, again, followed your recommended steps except I did not uninstall Acrobat since this was installed on my computer when I received it and I don't have the install files to re-install. Still getting the same error.
Thanks for your help thus far. Any other ideas are appreciated!
I have been trying to ignore the error message and focus on fixed points in your issue symptoms.
I am not recommending that you follow any of the fixes in the article described in the following link. For now, I would just like you to
review what is in the link and let me know if you think any of the suggestions worthwhile.
In your case, the message is not that the dll is missing. Your message seems to suggest that a component of it is or is corrupt. In that regard, I am wondering if the one of the installations in your multi install overwrote the original powrprof.dll?
Remote, remote thought. If you installed Premiere Elements 11 with new installation files would powrprof.dll get overwritten to your advantage? New source of files into which to insert your purchased serial number would be
Also, I am wondering if a Windows formatting is indicated. Microsoft support would be good for that, but its services require a fee from what I have been led to believe.
Thanks for looking at the suggestions and for the follow ups.
We will be watching for further developments.
Yes, I have been reviewing that link you provided over the last couple of days. I have tried some of the options without luck, but I am not willing to touch the registry editor since I don't know what to change it to. I tried to use the "unlocker" tool so I could delete powrprof.dll and replace with the original dll file that I got from my system admininstrator, but I still get an "access denied" error. Reloading the Windows 7 may be the only solution at this point, but I am not quite ready to try that.
I did download the new PE11 installation files that you suggested, but still get the same error. I don't know if it would be helpful to you, but the problem details are pasted below:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements 11.exe
Application Version: 22.214.171.124
Application Timestamp: 5041d4c1
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace4e7
Exception Code: 40000015
Exception Offset: 0000000000042686
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e7d7
Additional Information 2: e7d7704909c0a1c35adcf35c0e8ccfe9
Additional Information 3: 6539
Additional Information 4: 6539c68508a65deb3e1c03e1c4b27589
Thanks for the follow up.
The problem signature seems to point to MSVCR90.dll as the fault module of the Adobe Premiere Elements.exe file. I am not sure how that MSVCR90 module relates to the error message that you are getting involving the Power Read PC Value in the POWRPROF.dll. This sounds like something for your computer shop or Microsoft could handle. Guessing...communications problem between these dills. Guessing.
But, what caught my attention in your last post was the part
I tried to use the "unlocker" tool so I could delete powrprof.dll and replace with the original dll file that I got from my system administrator,
Are you running your Premiere Elements on a school system or company network?
Did you have the time to explore the installation of Premiere Elements 11 from another source to determine if any of the problem files would get overwritten in the process to correct you present situation? Other than that I am seeing your need for input on the computer side of things.
I will be watching for your progress.
Yes, I did try installing from another PE11 source, but get the same error.
No, I am not running through a network.
I will have to pursue the PC support that you suggest.
Thanks for your efforts.
Thanks for the update. Sorry that the news was not better.
Still not sure of significance of "system administrator" in what your wrote "....replace with the original dll file that I got from my system administrator".
Please let us know the outcome from the suggested resources as your schedule permits.
Best wishes for your success.