I have recently purchased the canon eos 760d and cannot open my raw files in elements 12; I have updated adobe raw converter to 9.1 but still nothing opens
ACR 9.1 only works with PSE12.
You’ll need to either update to PSE13 and update it to use ACR 9.1. Do a Trial of PSE13 first to make sure your computer is compatible:
Or download, install, and run the DNG Converter to convert your CR2 files to DNGs, a folder at a time, and those DNGs open in the older ACR that comes with Elements 12:
Retrieving data ...