1 Reply Latest reply on Jul 9, 2015 4:30 PM by A.T. Romano

    adobe elements premiere will not work. stuck on first screen where you choose old video project or new

    jasong666

      adobe elements premiere will not work. stuck on screen where you choose to work on old or new video project

        • 1. Re: adobe elements premiere will not work. stuck on first screen where you choose old video project or new
          A.T. Romano Level 7

          jasong666

           

          What version of Premiere Elements and on what computer operating system is it running?

           

          Is this a "it worked before but not know" or "it never worked before".

           

          Does the problem exist with the antivirus and firewalls disabled? Do you have the latest version of QuickTime installed? Are you work from a user account with administrative privileges?

           

          Please give the above details so that we can start to customize a reply and avoid asking unnecessary questions. There are always a lot of details to exchange, so best to try to eliminate what is not needed if we can.

           

          Thanks.

           

          ATR