1 Reply Latest reply on Jul 11, 2015 3:18 PM by A.T. Romano

    Import from premier elements 12 organizer not detecting camera?

    Mary C Lee

      I am having problems importing in Premier Elements 12 organizer from my camera; it is not detecting the camera.  Only thing different is the card is a 64 MB instead of the usual 32 MB.  Have been able to import other files form same camera since, just with a 32 MB card.  Any ideas?  Need some help.  Thanks.

        • 1. Re: Import from premier elements 12 organizer not detecting camera?
          A.T. Romano Level 7

          Mary C Lee

           

          What computer operating system is involved? Have you updated Elements Organizer 12 and Premiere Elements 12 to 12.1 yet using an opened project's Help Menu/Updates? If not, please do that.

           

          What camera is involved? Please give details.

           

          a. Is the memory card 64 MB capacity still in the camera and you have attached the camera to the computer with a USB connection? Are you using Elements Organizer 12's File Menu/Get Photos and Videos/From Camera or Card Reader to bring up the "Elements Organizer - Photo Downloader" with its Source field which is not detecting your camera?

           

          Do you have a card reader? If so, if you put the 64 MB card in the card reader and attach the card reader via USB, does that work?

           

          b. If you replace the 64 MB card with the 32 MB do you get an immediate recognition of the camera by the Source field in the Downloader?

           

          Please review, consider, and supply more details.

           

          Thank you.

           

          ATR