11 Replies Latest reply on Jul 14, 2015 2:17 AM by hallo@milezo.at

    Cannot open a damaged indesign cc file

    hallo@milezo.at

      Hy, i have saved yesterday my INDD file, today morning i want start to work again but InDesign CC (Latest Version) crashes every time.

      All other files doesn't have this problem.

       

      What i have done:

      + Deleted all Adobe CC Programmes and preferences

      + Reinstalled Adobe Application Manager

      + Reinstalled InDesign CC over Adobe Application Manager

      + Opened another INDD file -> No Problem

      + Opened the problem INDD file -> InDesign crashed

      + Tested the same file on two pc's(Apple iMAC) -> same result

       

      I hope anyone can help me, i spendes many hours to search over google about this problem.

      But all issues what i tested have the same result -> no solution.

       

      My hard and software;

      Apple iMAC Retina 5k, 27 inch, early 2014, Intel Core i7, 32 GB....

      Apple OS X Yosemite 10.10.4

      Adobe InDesign 11.0.0.72

       

       

       

      When i open the problem file from yesterday i get every time the same message:

       

      / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / /

       

      Process:               Adobe InDesign CC 2015 [1521]

      Path:                  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

      Identifier:            com.adobe.InDesign

      Version:               11.0.0.72 (11000)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CC 2015 [1521]

      User ID:               501

       

       

      Date/Time:             2015-07-12 14:57:30.933 +0200

      OS Version:            Mac OS X 10.10.4 (14E46)

      Report Version:        11

      Anonymous UUID:        307E8E63-D0E6-D6D1-1012-9F0601A0A37D

       

       

       

       

      Time Awake Since Boot: 2800 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

       

       

      VM Regions Near 0:

      -->

          __TEXT                 000000010b81a000-000000010b81f000 [   20K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   ObjectModelLib.dylib           0x0000000110428ec4 0x1103e7000 + 270020

      1   ObjectModelLib.dylib           0x0000000110424707 0x1103e7000 + 251655

      2   ObjectModelLib.dylib           0x000000011042564e 0x1103e7000 + 255566

      3   ObjectModelLib.dylib           0x000000011041ed56 0x1103e7000 + 228694

      4   ObjectModelLib.dylib           0x000000011041e475 0x1103e7000 + 226421

      5   ObjectModelLib.dylib           0x000000011041c6ad 0x1103e7000 + 218797

      6   DataBaseLib.dylib             0x000000011037ee25 0x11037a000 + 20005

      7   com.adobe.InDesign.Document Framework 0x0000000119976f18 0x119967000 + 65304

      8   com.adobe.InDesign.Document Framework 0x0000000119978ac7 0x119967000 + 72391

      9   com.adobe.InDesign.Document Actions 0x0000000120df1ee6 0x120def000 + 12006

      10  PublicLib.dylib               0x000000010cc90251 Command::DoImmediate(short) + 65

      11  com.adobe.InDesign.Utilities   0x000000011843e197 0x11843c000 + 8599

      12  com.adobe.InDesign.Utilities   0x000000011843e345 0x11843c000 + 9029

      13  com.adobe.InDesign.AppFramework 0x0000000116df9815 0x116deb000 + 59413

      14  PublicLib.dylib               0x000000010cc8f170 CmdUtils::ProcessCommand(ICommand*) + 64

      15  com.adobe.InDesign.Document Framework 0x000000011999af9c 0x119967000 + 212892

      16  com.adobe.InDesign.Document Framework 0x000000011999df3c 0x119967000 + 225084

      17  PublicLib.dylib               0x000000010cc90251 Command::DoImmediate(short) + 65

      18  com.adobe.InDesign.Utilities   0x000000011843e197 0x11843c000 + 8599

      19  com.adobe.InDesign.Utilities   0x000000011843e345 0x11843c000 + 9029

      20  com.adobe.InDesign.AppFramework 0x0000000116df9815 0x116deb000 + 59413

      21  PublicLib.dylib               0x000000010cc8f170 CmdUtils::ProcessCommand(ICommand*) + 64

      22  com.adobe.InDesign.AppFramework 0x0000000116f38402 0x116deb000 + 1364994

      23  com.adobe.InDesign             0x000000010b81b68d main + 285

      24  libdyld.dylib                 0x00007fff8b6885c9 start + 1

       

       

      [trimmed by moderator]

       

      Message was edited by: Peter Spier