2 Replies Latest reply on Jul 13, 2015 12:46 PM by m_vargas

    Re-Installation freezes at 50 % with XP

    jime93449

      Re installation repeatedly freezes at 50% with XP. Rebooted and tried many times

       

        • 1. Re: Re-Installation freezes at 50 % with XP
          piyush2508 Adobe Employee

          Hi jime93449,

           

          Please try updating Flash Player using our offline installer on Installation problems | Flash Player | Windows Page, download the flash player for the browser you are using to view flash content, download it and install it. Restart the browser and you are good to go.

           

          Thanks

          Piyush

          • 2. Re: Re-Installation freezes at 50 % with XP
            m_vargas Adobe Employee

            Hi jime93449,

             

            We are aware of some issues with the online installer on Windows XP and the team that handles the online installer (the one hanging at 50%) is investigating why this is happening.  While Piyush has already given you the link to the offline installer, if you have a few minutes we'd like you to generate verbose installer logs for the online installer. If so, please do the following:

             

            1. Create an empty text file named ADM.trace inside your %temp% directory (usually C:\Documents and Settings\<YourUserID>\Local Settings\Temp\).  The file extension itself is .trace, not .txt or anything else.
            2. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
            3. Rename the new file to ADM.trace
            4. Go to https://get.adobe.com/flashplayer and download the installer
            5. Run the online installer again until it stops
            6. When the installation stops, gather the two files, Adobe_ADM.log and Adobe_GDE.log, in the C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs directory
            7. Upload the files using the The specified item was not found. instructions.
            8. Post the URL to the files in your reply.


            Thank you.


            --

            Maria