2 Replies Latest reply on Jul 13, 2015 7:37 AM by ariellap60222560

    AE license disappeared after blackout?


      After a blackout AE isn't starting anymore, it just shows a message saying tho reinstall CC, which i did, and to insert the serial number...the only problem is that i think the mail containing the serial number was deleted, and i can't find any phone number for support...moreover, tho i payed the monthly fee for the license, the AE product license isn't showing in my account's page, so i can't even recover the serial number there...any hint on how to solve? Thanks