4 Replies Latest reply on Jul 13, 2015 12:37 PM by Szalam

    After Effects

    besaidal63871372

      Why does my After effects CC keep crashing during the splash screen? It doesn't even open for me. It's been like this for a week now and I have assignments due. It's the only app on my cloud that keeps screwing me over.

        • 1. Re: After Effects
          Rick Gerard Adobe Community Professional & MVP

          It's impossible to tell what's going on because we have no details about your system, your version of AE, or the error message.

          • 2. Re: After Effects
            besaidal63871372 Level 1

            I am getting this info:

             

            Process:         After Effects [726]

            Path:            /Applications/Adobe After Effects CC 2015/Adobe After Effects CC 2015.app/Contents/MacOS/After Effects

            Identifier:      com.adobe.AfterEffects

            Version:         13.5 (13.5)

            Code Type:       X86-64 (Native)

            Parent Process:  launchd [178]

            Responsible:     After Effects [726]

            User ID:         501

             

             

            Date/Time:       2015-07-13 13:44:58.532 -0400

            OS Version:      Mac OS X 10.9.5 (13F1096)

            Report Version:  11

            Anonymous UUID:  BFA632B7-C784-90F8-887A-404D11DD0171

             

             

            Sleep/Wake UUID: 3A258830-2EB4-40A6-AD8B-17A6772E3686

             

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff757bd838

             

             

            VM Regions Near 0x7fff757bd838:

                __DATA                 00007fff757ae000-00007fff757bc000 [   56K] rw-/rwx SM=COW  /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

            --> __DATA                 00007fff757bc000-00007fff757c5000 [   36K] rw-/rwx SM=COW  /usr/lib/libobjc.A.dylib

                unused shlib __DATA    00007fff757c5000-00007fff757d9000 [   80K] rw-/rwx SM=COW  system shared lib __DATA not used by this process

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   ???                           0x00007fff757bd838 OBJC_METACLASS_$_NSObject + 0

            1   com.adobe.PlugPlug             0x00000001173ff66e csxs::internal::PlugPlug::PlugPlug(PlugPlugHostData const*, PlugPlugSkinInfo const*, bool) + 290

            2   com.adobe.PlugPlug             0x00000001173ff4fa csxs::internal::PlugPlug::PlugPlug(PlugPlugHostData const*, PlugPlugSkinInfo const*, bool) + 28

            3   com.adobe.PlugPlug             0x00000001173fe1f5 csxs::internal::IPlugPlug::Create(PlugPlugHostData const*, PlugPlugSkinInfo const*, bool) + 95

            4   com.adobe.PlugPlug             0x00000001173cf740 PlugPlugSetup + 156

            5   com.adobe.AfterEffects.CEPManager 0x00000001319b3062 CEPManager::Initialize() + 1314

            6   com.adobe.AfterEffects.CEPManager 0x00000001319be6a8 CEPManager::CEPManagerPlugin::CEPManagerPlugin(SPBasicSuite*, int, U_ZLStrCache_Opaque*) + 200

            7   com.adobe.AfterEffects.CEPManager 0x00000001319beb1f int GPMain_Stub<CEPManager::CEPManagerPlugin>(SPBasicSuite*, int, int, int, void**, U_ZLStrCache_Opaque*) + 63

            8   com.adobe.AfterEffects.AEGPDriver 0x0000000130e56c89 GetAEGPInternalID() + 7833

            9   com.adobe.AfterEffects.AEGPDriver 0x0000000130e561c2 GetAEGPInternalID() + 5074

            10  com.adobe.AfterEffectsLib.framework 0x00000001002db50b CleanupGeneralPluginScan() + 123

            11  com.adobe.AfterEffectsLib.framework 0x0000000100274476 CEggApp::BirthPlugins(FILE_ScSpecH&) + 2646

            12  com.adobe.AfterEffectsLib.framework 0x0000000100278dac CEggApp::IEggApp(bool, bool) + 3500

            13  com.adobe.AfterEffectsLib.framework 0x0000000100259c22 CEggApp::CEggApp(bool, bool, int) + 1442

            14  com.adobe.AfterEffectsLib.framework 0x0000000100294de5 MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 917

            15  com.adobe.AfterEffectsLib.framework 0x0000000100294a1b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

            16  com.adobe.AfterEffects         0x000000010000310e main + 1838

            17  com.adobe.AfterEffects         0x00000001000029d4 start + 52

             

             

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager

            0   libsystem_kernel.dylib         0x00007fff8d09a662 kevent64 + 10

            1   libdispatch.dylib             0x00007fff9076f421 _dispatch_mgr_invoke + 239

            2   libdispatch.dylib             0x00007fff9076f136 _dispatch_mgr_thread + 52

             

             

            Thread 2:

            0   libsystem_kernel.dylib         0x00007fff8d099716 __psynch_cvwait + 10

            1   libsystem_pthread.dylib       0x00007fff91203c3b _pthread_cond_wait + 727

            2   com.apple.CoreServices.CarbonCore 0x00007fff92146800 TSWaitOnCondition + 108

            3   com.apple.CoreServices.CarbonCore 0x00007fff921469ff TSWaitOnConditionTimedRelative + 172

            4   com.apple.CoreServices.CarbonCore 0x00007fff92117145 MPWaitOnQueue + 192

            5   com.adobe.dvacore.framework   0x0000000103a3587d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141

            6   com.adobe.dvacore.framework   0x0000000103a337e0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160

            7   com.adobe.dvacore.framework   0x00000001039ea8dc boost::function0<void>::operator()() const + 28

            8   com.adobe.dvacore.framework   0x0000000103a30734 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 164

            9   com.adobe.boost_threads.framework 0x00000001091fb56a thread_proxy + 186

            10  libsystem_pthread.dylib       0x00007fff91201899 _pthread_body + 138

            11  libsystem_pthread.dylib       0x00007fff9120172a _pthread_start + 137

            12  libsystem_pthread.dylib       0x00007fff91205fc9 thread_start + 13

             

             

            Thread 3:

            0   libsystem_kernel.dylib         0x00007fff8d09a64a kevent + 10

            1   com.adobe.dvatransport.framework 0x0000000108e808ec boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236

            2   com.adobe.dvatransport.framework 0x0000000108e80597 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375

            3   com.adobe.dvatransport.framework 0x0000000108e80108 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552

            4   com.adobe.dvatransport.framework 0x0000000108e6fd77 SkyConnectionEnv::MainLoop() + 167

            5   com.adobe.dvatransport.framework 0x0000000108e6f829 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9

            6   com.adobe.boost_threads.framework 0x00000001091fb56a thread_proxy + 186

            7   libsystem_pthread.dylib       0x00007fff91201899 _pthread_body + 138

            8   libsystem_pthread.dylib       0x00007fff9120172a _pthread_start + 137

            9   libsystem_pthread.dylib       0x00007fff91205fc9 thread_start + 13

            • 3. Re: After Effects
              Todd_Kopriva Level 8

              Do you have Photoshop CC 2015 installed?

              • 4. Re: After Effects
                Szalam Adobe Community Professional & MVP

                What are your system specs?

                 

                Have you tried these fixes?

                 

                Does AE CC 2014 work or does it crash too?

                If you didn't change the options when you installed CC 2015 and you've removed the old versions, you can install CC 2014 and continue working to meet your deadlines until we sort out your CC 2015 issues).