1 Reply Latest reply on Jul 13, 2015 2:50 PM by Anushri

    I purchased Creative Cloud Complete but states try

    Narvask

      Hello I brought and paid for creative cloud complete but only photoshop says install the others are listed as try not install.  Any ideas?

       

      cheers,

       

      Narvask

        • 1. Re: I purchased Creative Cloud Complete but states try
          Anushri Adobe Employee

          Hello narvask,

           

          Please try the following steps :

           

          1. Quit all Adobe applications.

          2. Launch Creative cloud desktop application.

          3. Sign out from creative cloud desktop application .

              Settings-->Preferences-->Sign out

          4. Sign in again with your Adobe Id (on which you purchased the product) to creative cloud desktop app.

           

          Please try this and let us know.

           

          Regards

          Anushri Attre