I currently am using windows 7, IE 11. I have version 184.108.40.2065 for adobe flash and I'm trying to update to version 220.127.116.11. I had the latest version of flash player on the computer until I had to take the computer back to about 6 months ago because I was having issues with other things. When I try to update it will start installing and then I get a connection error. I checked my speed for internet and the download was 34.17mbps and the upload was 5.64 mbps. I have the active X unchecked and the shockwave flash is enabled. Any suggestions on what I can do?
We are aware of the connection error occurring when using the online installer and are investigating the issue. We'd appreciate it if you could generate verbose logs for us. Please do the following:
Do you have anti-virus software running, if so which one, including version?
Do you have Service Pack 1 installed on your system?
In the interim, you can use the offline installer posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.
Thank you in advance.