6 Replies Latest reply on Jul 14, 2015 9:03 AM by m_vargas

    I can't seem to update my Adobe Flash - How can I make this work?

    Shaidyn

      Hi there,

       

      I'm using Firefox at the moment, version 39.0, on a 64 bit windows 7 machine. On several websites I get a message telling me that my flash version is old and insecure, and that I need to update. I went to:

       

      https://helpx.adobe.com/flash-player.html

       

      And it told me that my flash version was 18.0.0. I then went to:

       

      https://get.adobe.com/flashplayer/

       

      And it said the newest version of flash is 18.0.0.203. I downloaded flashplayer18_ha_install.exe, which was 17.6 MB in size.

       

      I opened "Add and Remove Programs" and uninstalled Adobe Flash Player 18 NPAPI, then closed firefox.

       

      I ran flashplayer18_ha_install.exe, re-opened Firefox, and still had the same errors. I checked my version again and it was still 18.0.0.

       

      I did some googling and was told to download the file directed. I went to:

       

      https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#ma in-pars_text_4

       

      And downloaded Flash Player for Firefox - NPAPI, but I had the same problems as above.

       

      So, my question is, how in the name of all that's holy am I supposed to update my flash version?

       

      Thanks.

        • 1. Re: I can't seem to update my Adobe Flash - How can I make this work?
          Captiv8r Adobe Community Professional & MVP

          Moved from the Adobe Captivate forums to the Installing Flash Player forum.

          • 2. Re: I can't seem to update my Adobe Flash - How can I make this work?
            pwillener Level 8

            Do you get any error messages during the installation?

             

            Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

            • 3. Re: I can't seem to update my Adobe Flash - How can I make this work?
              Shaidyn Level 1

              I get no error messages; as far as I can tell it installs correctly. After uninstalling and reinstalling, some sites work, but some sites don't. Here are three log results from today:

               

               

              =O====== M/18.0.0.203 2015-07-14+01-03-43.112 ========

              0000 [I] 00000010 "C:\Users\Adam\AppData\Local\Temp\{DF4D003E-D872-4034-93ED-A3A0C03149CA}\InstallFlashPlay er.exe" -install -skipARPEntry -iv 1 -au 4294967295

              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

              0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

              0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

              0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0009 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

              0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0012 [W] 00001036 Software\Opera Software/Plugin Path 2

              0013 [W] 00001036 Software\Opera Software/Plugin Path 2

              0014 [I] 00000014

              0015 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_18_0_0_203_Plugin.exe

              0016 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

              0017 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              =X====== M/18.0.0.203 2015-07-14+01-03-43.707 ========

               

               

               

              =O====== M/18.0.0.203 2015-07-14+01-07-10.276 ========

              0000 [I] 00000010 "C:\Users\Adam\AppData\Local\Temp\{FA01335D-C960-4A7F-9B85-D8B6424FDD2E}\InstallFlashPlay er.exe" -uninstall plugin

              0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0003 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

              0004 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

              0005 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

              0006 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

              0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0008 [W] 00001021

              0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0011 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

              0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0014 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

              0015 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

              0016 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

              0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0018 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0019 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

              0020 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

              0021 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0022 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0023 [W] 00001036 Software\Opera Software/Plugin Path 2

              0024 [W] 00001036 Software\Opera Software/Plugin Path 2

              =X====== M/18.0.0.203 2015-07-14+01-07-10.300 ========

               

               

               

              =O====== M/18.0.0.203 2015-07-14+01-09-13.729 ========

              0000 [I] 00000010 "C:\Users\Adam\AppData\Local\Temp\{C73C306D-5CD9-4D4E-8044-EDBF0A95DDEE}\InstallFlashPlay er.exe" -install -skipARPEntry -iv 8 -au 0

              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

              0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

              0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

              0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0009 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

              0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0012 [W] 00001036 Software\Opera Software/Plugin Path 2

              0013 [W] 00001036 Software\Opera Software/Plugin Path 2

              0014 [I] 00000014

              0015 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_18_0_0_203_Plugin.exe

              0016 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

              0017 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0018 [I] 00000012

              =X====== M/18.0.0.203 2015-07-14+01-09-14.297 ========

              • 4. Re: I can't seem to update my Adobe Flash - How can I make this work?
                pwillener Level 8

                I see nothing wrong in the install log.  But you write "some sites work", which basically means that Flash Player is working.

                 

                Can you post a link to a site that does not work?

                • 5. Re: I can't seem to update my Adobe Flash - How can I make this work?
                  Shaidyn Level 1

                  http://www.newgrounds.com/portal/view/660498

                   

                  There's an example.

                   

                  I'm thinking that the sites that "work" are the result of me clicking "allow and remember" at some point in the distant past.

                   

                  If the update worked (and there are no errors in the log to suggest that it didn't), I wonder why the adobe site reporting my version as 18.0.0, instead of the 18.0.0.203 that I downloaded.

                  • 6. Re: I can't seem to update my Adobe Flash - How can I make this work?
                    m_vargas Adobe Employee

                    Hi Shaidyn,

                     

                    There was a security vulnerability in Flash Player version 18.0.0.203 and Mozilla blocked the plugin in Firefox. We released a fix for this vulnerability this morning.  Please go to https://get.adobe.com/flashplayer to download and install the latest version, 18.0.0.209.

                     

                    --

                    Maria