1 Reply Latest reply on Jul 13, 2015 5:37 PM by Steve Grisetti

    HELP!!! COMPUTER ILLITERATE

    dondee74

      I WAS UNABLE TO COMPLETE THE INSTALLATION.... ERROR CODE 6

        • 1. Re: HELP!!! COMPUTER ILLITERATE
          Steve Grisetti Adobe Community Professional

          Which version of Premiere Elements are you installing? Are you installing from boxed set disc or from a download? Have you tried downloading the latest version from the Adobe site?

           

          What operating system are you working on? What computer processor to you have and how much RAM?

           

          At what point do you get the error code?

           

          Error code 6 is usually related to a device installation, not a software installation. Have you ensured that you have the latest updates for your operating system?