We are using the latest versions of Creative Suite and InDesign DC. We need to take InDesign documents and convert them to JPEG and PDF. After saving, we open each to make sure they are correct before emailing to the client. InDesign crashes when we open JPEG or the PDF of the file. The original InDesign document has been saved and closed. Only InDesign is open.
- Create document.
- Save as an InDesign document.
- Save as JPEG or PDF or both.
- Close and save the original InDesign document.
- Only InDesign is open with no documents open.
- Open either the PDF in Acrobat DC or the JPEG version.
- InDesign crashes.
The only workaround I have found is to close InDesign before opening the PDF or JPEG. Is this the only solution?
Windows 7 Pro with 8 GB of memory.
This is the error I am seeing on one particular Windows 7 Pro computer. InDesign quits while sitting idle and no document open.
Faulting application name: InDesign.exe, version: 188.8.131.52, time stamp: 0x558af41f
Faulting module name: Public.dll, version: 184.108.40.206, time stamp: 0x558af32b
Exception code: 0xc0000005
Fault offset: 0x00000000000787b4
Faulting process id: 0xa18
Faulting application start time: 0x01d0cf85128c7e61
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll
Report Id: 9dba6067-3b85-11e5-8828-f8bc128a3c9f
Which program are you using to open the JPG?
What is your PDF setting? Why should InDesign crash, if you open it in a different program?