2 Replies Latest reply on Jul 14, 2015 5:36 PM by Sashole

    Adobe Install Stuck

    Sashole

      Upon downloading the dmg file for the adobe installer, I click on the installer within the dmg file and it continuously gets stuck on the downloading screen. Zuckerbeg hates flash for a reason. Steve Jobs hated flash for a reason. RIP Flash one day.

        • 1. Re: Adobe Install Stuck
          m_vargas Adobe Employee

          Hi Sashole,

           

          What OS X version is this on?

           

          I'd like to get the install log files from you to troubleshoot further.  Please see the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all four (4) files listed.  The bottom of the FAQ includes information on uploading the files.  Please read through the FAQ first before doing anything to minimize duplicating steps to get the requested information.  For Files 3 & 4 (Adobe_ADM.log and Adobe_GDE.log), please follow the instructions to enable verbose logging before running the installer again.

           

          Thank you.

           

          --

          Maria

          • 2. Re: Adobe Install Stuck
            Sashole Level 1

            Thank you for the prompt response. While it was stuck for an extended period of time, I finally just let it sit there in the background and about 30 minutes later I checked on the installer window and it completed successfully. Once again, thank you for the concern.