3 Replies Latest reply on Jul 15, 2015 1:50 PM by Peter Spier

    InDesign closes when exporting pdf

    Wildman

      I have a user on a windows 7 64 bit pc and most of the time when she tries to export a pdf from within InDesign the app closes with the error log provided below.

      Can you provide a solution to this problem?

       

      Log Name:  Application
      Source:    Application Error
      Date:      7/15/2015 2:00:13 PM
      Event ID:  1000

      Task Category: (100)

      Level:     Error
      Keywords:  Classic
      User:      N/A
      Computer:  UNPC016.unitednotions.com

      Description:

      Faulting application name: InDesign.exe, version: 8.1.0.420, time stamp: 0x54aaae3e

      Faulting module name: Public.dll, version: 8.1.0.420, time stamp: 0x54aaadca

      Exception code: 0xc0000005

      Fault offset: 0x0005087e

      Faulting process id: 0x1528

      Faulting application start time: 0x01d0bf2f364b2e65

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll

      Report Id: b8dae97d-2b23-11e5-a4f7-b8ac6faeaa78

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-07-15T19:00:13.000000000Z" />
      <EventRecordID>11478</EventRecordID>
      <Channel>Application</Channel>
      <Computer>UNPC016.unitednotions.com</Computer>
      <Security />

        </System>

        <EventData>

      <Data>InDesign.exe</Data>
      <Data>8.1.0.420</Data>
      <Data>54aaae3e</Data>
      <Data>Public.dll</Data>
      <Data>8.1.0.420</Data>
      <Data>54aaadca</Data>
      <Data>c0000005</Data>
      <Data>0005087e</Data>
      <Data>1528</Data>
      <Data>01d0bf2f364b2e65</Data>
      <Data>C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe</Data>
      <Data>C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll</Data>
      <Data>b8dae97d-2b23-11e5-a4f7-b8ac6faeaa78</Data>

        </EventData>

      </Event>