2 Replies Latest reply on Jul 16, 2015 9:30 AM by m_vargas

    flash Player Install

    stevem2740396

      flashplayer18_ha_install.exe will not install.  Script say that line 202 is in error.  Message says - undefined

       

      See lots of others have problems installing.

        • 1. Re: flash Player Install
          Carm01 Level 4

          Try the full offline installers at the bottom of this page:

          Installation problems | Flash Player | Windows

          Choose which ones you need, download and install. They work great

           

          Hope that helps

          Best regards

          • 2. Re: flash Player Install
            m_vargas Adobe Employee

            Hi stevem2740396,


            We are aware of this issue and are investigating.  Please provide the following information to assist in troubleshooting:

             

            • What OS including version?
            • 32- or 64-bit?

             

            I'd also like to get the log files. Please do the following:

             

            1. Create an empty text file named ADM.trace inside your %temp% directory (usually located atC:\Users\<YourUserID>\AppData\Local\Temp\). The file extension itself is .trace, not .txt or anything else.
              1. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
              2. Rename the new file to ADM.trace
            2. Run the online installer again until it stops
            3. Go to C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs and upload the two files,Adobe_ADM.log and Adobe_GDE.log, using the How to share a document instructions
            4. Post the URL to the uploaded log files in your reply.

             

            Thank you.

             

            --

            Maria