4 Replies Latest reply on Jul 16, 2015 2:56 PM by plumbscrim

    InDesign CC 2015 crashes on launch

    plumbscrim

      It worked for about a week, now it won't start. Of course, now all of my current jobs are in CC 2015 and reinstalling CC 2014 will do me no good. Reinstalling CC 2015 has not ameliorated the situation.

       

      Can anyone help? If so, I will be in your debt! Here is the error generated:

       

       

      Problem signature:

       

        Problem Event Name: APPCRASH

       

        Application Name: InDesign.exe

       

        Application Version: 11.0.0.72

       

        Application Timestamp: 55673d21

       

        Fault Module Name: MSVCR120.dll

       

        Fault Module Version: 12.0.21005.1

       

        Fault Module Timestamp: 524f83ff

       

        Exception Code: 40000015

       

        Exception Offset: 0000000000074a46

       

        OS Version: 6.1.7601.2.1.0.256.48

       

        Locale ID: 1033

       

        Additional Information 1: e96d

       

        Additional Information 2: e96d168a708a894f776ffcb3f038a604

       

        Additional Information 3: 2549

       

        Additional Information 4: 2549b64cbceb317ae2651cec1a26283c

        • 1. Re: InDesign CC 2015 crashes on launch
          Peter Spier Most Valuable Participant (Moderator)

          First, install the new patch for CC 2015 and see if that helps. If not, try re-installing MSVCR120.dll (available on the Microsoft site).

           

          And fully patched versions CC 2014 CAN open CC2015 files if they have internet access to use the cloud service for conversion.

          • 2. Re: InDesign CC 2015 crashes on launch
            plumbscrim Level 1

            Thanks, Peter. I installed the CC 2015 patch (via the CC desktop app), but it had no effect. (Or did you mean something else other than the update that just came through?)  I am hunting for the correct version of MSVCR120.dll on the Microsoft site... the ones that seem to come up first are old versions. I tried a couple of them, no dice.

             

            However, you really helped me by pointing out that CC 2014 can open a CC 2015 file. I'm back up and running in CC 2014 and I think I'm going to stay with it until I hear these bugs are worked out.  Very glad to be productive again!

            • 3. Re: InDesign CC 2015 crashes on launch
              Peter Spier Most Valuable Participant (Moderator)

              That was the patch I meant.

               

              I suspect, too, that the .dll may be a red herring. If CC 2014 is working it's not really likely the .dll is damaged as I'm pretty sure it's using the same file as 2015. I see copies of it here in Windows\System 32\, SysWOW64\, and in \Program files (x86)\common files\Adobe\OOBE\PDApp.  You could try copying one of the first two to the last location.

              • 4. Re: InDesign CC 2015 crashes on launch
                plumbscrim Level 1

                Agreed, I don't think it "really" is the dll having gone bad. It's just where the bug in InDesign CC 2015 causes a hangup. I am sure they will figure it out. If not, I'm stuck with CC 2014, which I don't mind.