I am stuck right now. My Creative Cloud went blank when the CC 2015 apps were posted. I have the following host apps:
Photoshop: CS5 - CC 2014
Illustrator: CS5 - CC 2014
InDesign: CS5 - CC 2014
InCopy: CS5 - CC 2014
So, I uninstalled Creative Cloud, hoping to reinstall it. However, when I attempt to reinstall -- it crashes silently at this screen: Screen Shot 2015-07-16 at 5.08.49 PM.png
So, I Googled around and found these steps (they seem to be pretty common and describe a similar situation to what I was seeing). I've tried to follow the steps, and here are my results:
Solution 1: Upgrade the current version of the CC Desktop app.
Can't do it (see above).
Solution 2: Uninstall any CS5 and Elements 11 applications
Also cannot do, when I try to uninstall CS5, I get the following error message: Screen Shot 2015-07-16 at 5.25.08 PM.png
And, when I try to download the linked instructions, I get this error: Screen Shot 2015-07-16 at 5.25.18 PM.png
Solution 3: Restart your computer and relaunch the CC Desktop app.
Solution 4: Remove the opm.db file, restart your computer, and relaunch the CC Desktop app.
Solution 5: Delete the contents of the OOBE folder and relaunch the CC Desktop app.
Can anyone help?
Please try the below steps -
2-Trash Adobe Creative cloud from Applications .
3-Trash AAMUPDATER and OOBE from ~/Library/Application Support/Adobe ( make sure you use ~ symbol )
4-Trash Adobe Application Manager and OOBE from /Library/Application Support/Adobe
5-Download and run the adobe cleaner tool from the below link
https://helpx.adobe.com/content/help/en/creative-cloud/kb/cc-cleaner-tool-installation-pro blems/_jcr_content/main-pars/support_section_0/section-pars/section_content/section-conten t-main/filter_content_0/section-content-main/procedure/proc_par/step_5/step_par/download/f ile.res/AdobeCreativeCloudCleanerTool.zip
6- Perform clean up on " Adobe Application Manager for Mac OS X 10.6" using cleaner tool.
7- Download and install the creative cloud desktop Application using https://creative.adobe.com/products/creative-cloud .
Hope this helps.
That worked, thank you so much Deepak.