According to your previous post it seems its a browser issue, please delete the Cache, cookies, history or just RESET the browser you are using for the same.
If you have any browser protection extensions installed (for example: Ad-block plus, Security programs toolbar etc) please disable them for the time being.
This should help , if it still gives you trouble please contact Phone/Chat support for the same.
Let us know if this helps.
Went to this page https://redeem.licenses.adobe.com/getserial -- said I needed to go https://creative.adobe.com/redeem - this page WILL NOT LET ME ENTER ANYTHING -- the field looks active but it's as if my key strokes don't exist... PLEASE HELP!!!! --- I've spent an entire evening trying to redeem this 'student/teacher prepaid card
I have sent you a personal message,please check.