1 Reply Latest reply on Jul 17, 2015 4:07 AM by Brucgovn

    License this software

    jedinielsen

      Hi.

      I have CC2015 at my work installed on my mac. The IT-department payed for 1 year as always, but the did it to another person.

      So they switched over, and now I got it again. But every time I open one of the programs I says "License this software". And I do, but I have to do it every time the programs have been closed.

      The IT-departemt googled and found a man who had the same problems. He wrote that he had to delete everything on his computer from adobe.

      I don't want to do it, because I have a lot of special settings, and they will disappear, if I do so.

       

      So can you please help?

       

      Kind regards Jette

        • 1. Re: License this software
          Brucgovn Adobe Community Professional

          No need to remove all Apps unnecessarily.


          Have you purchased Creative Cloud Individual subscription or Team subscription ?


          After clicking on License this Software button and Sign in , are you getting Thank you message and the app launches fine and again ask for Sign in during next launch??


          Are you using Windows computer or Mac?

           

          Also specify , if you had installed any other version Adobe application using serial number,