13 Replies Latest reply on Nov 19, 2015 7:08 AM by ellenw77676564

    I can't authorize my new computer because my adobe id was used before.  What do I do?

    JoyT0812

      I can't authorize my computer because my adobe id was used on another computer. That computer has crashed so I can't sign into deauthorize it. I have one email address and of course that was used on my old computer so I'm getting an error message saying "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices." What do I do?