7 Replies Latest reply on Jul 18, 2015 8:18 PM by Just Shoot Me

    Update from LR 6.0.1 to LR 6.1 fails.

    joachimw56261335

      Running on Windows 7 x64. Previous update from 6.0 to 6.0.1 worked.

      Tried several times, also re-starting Windows.

      Tried to search in the forums/google for the issues in the installer log below but could not find any solution.

      Any help appreciated.

       

      Installer log file part with the errors:

      07/18/15 18:41:09:740 | [INFO] |  | OOBE | DE |  |  |  | 6680 | Installer Operation: PayloadInstaller

      07/18/15 18:41:09:740 | [INFO] |  | OOBE | DE |  |  |  | 6680 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      07/18/15 18:41:09:740 | [INFO] |  | OOBE | DE |  |  |  | 6680 | Request to install payload

      07/18/15 18:41:09:751 | [INFO] |  | OOBE | DE |  |  |  | 6680 | Payload Adobe Lightroom_6.1_AdobeLightroom6-mul 6.1.0.0 {6122600F-4445-5CEF-BD8C-1FD67ADDA20C}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources

      07/18/15 18:41:17:004 | [INFO] |  | OOBE | DE |  |  |  | 6680 | Extracting assets complete. Number assets: 1

      07/18/15 18:41:17:004 | [INFO] |  | OOBE | DE |  |  |  | 6680 | CustomizedPatch property not found in database

      07/18/15 18:41:17:004 | [INFO] |  | OOBE | DE |  |  |  | 6680 | Beginning installation for payload at C:\Users\Joachim\AppData\Local\Temp\Adobe\AAMUpdater\AdobeLightroom-6.0\6.1\setup\payload s\AdobeLightroom6-mul-050615143718\Install.db

      07/18/15 18:41:17:385 | [ERROR] |  | OOBE | DE |  |  |  | 6680 | DF024: Unable to move file at "D:\adobeTemp\{6122600F-4445-5CEF-BD8C-1FD67ADDA20C}\1186" to "D:\Program Files\Adobe\Adobe Lightroom\Helpers\DynamicLinkMediaServer\dynamiclinkmediaserver\1.0\EncoderHost.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 372)

      07/18/15 18:41:17:385 | [WARN] |  | OOBE | DE |  |  |  | 6680 | DW063: Command ARKMoveFileCommand failed.(Seq 372)

      07/18/15 18:41:17:385 | [INFO] |  | OOBE | DE |  |  |  | 6680 | Completing installation for payload at C:\Users\Joachim\AppData\Local\Temp\Adobe\AAMUpdater\AdobeLightroom-6.0\6.1\setup\payload s\AdobeLightroom6-mul-050615143718\Install.db

      07/18/15 18:41:17:840 | [INFO] |  | OOBE | DE |  |  |  | 7592 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

      07/18/15 18:41:17:840 | [INFO] |  | OOBE | DE |  |  |  | 7592 | :: END TIMER :: [Payload Operation :{6122600F-4445-5CEF-BD8C-1FD67ADDA20C}] took 8107.96 milliseconds (8.10796 seconds) DTR = 126.296 KBPS (0.123336 MBPS)

      07/18/15 18:41:17:845 | [INFO] |  | OOBE | DE |  |  |  | 7592 | User specified overrideFile:

      07/18/15 18:41:17:852 | [INFO] |  | OOBE | DE |  |  |  | 7592 | The csu inventory was not updated for payload Adobe Lightroom_6.1_AdobeLightroom6-mul 6.1.0.0 {6122600F-4445-5CEF-BD8C-1FD67ADDA20C}, value of local var is -1

      07/18/15 18:41:17:853 | [INFO] |  | OOBE | DE |  |  |  | 7592 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Lightroom_6.1_AdobeLightroom6-mul 6.1.0.0 {6122600F-4445-5CEF-BD8C-1FD67ADDA20C}

      07/18/15 18:41:17:868 | [INFO] |  | OOBE | DE |  |  |  | 7592 | No operation.  We're done:

      07/18/15 18:41:19:874 | [INFO] |  | OOBE | DE |  |  |  | 7592 | Total components installed: 0

      07/18/15 18:41:19:874 | [INFO] |  | OOBE | DE |  |  |  | 7592 | Total components repaired: 0

      07/18/15 18:41:19:874 | [INFO] |  | OOBE | DE |  |  |  | 7592 | Total components removed: 0

      07/18/15 18:41:19:874 | [WARN] |  | OOBE | DE |  |  |  | 7592 | DW050: The following payload errors were found during install:

      07/18/15 18:41:19:874 | [WARN] |  | OOBE | DE |  |  |  | 7592 | DW050:  - Adobe Lightroom_6.1_AdobeLightroom6-mul: Install failed

      07/18/15 18:41:19:874 | [INFO] |  | OOBE | DE |  |  |  | 7592 | Call PostSession Custom Hook

      07/18/15 18:41:19:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | :: END TIMER :: [Total Timer] took 38156.1 milliseconds (38.1561 seconds) DTR = 21.1762 KBPS (0.0206798 MBPS)

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | -------------------------------------- Summary --------------------------------------

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 |  - 0 fatal error(s), 1 error(s)

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | Win OS version: 6.1.1.0 64 bit Type: 1

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 |

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | ----------- Payload: Adobe Lightroom_6.1_AdobeLightroom6-mul 6.1.0.0 {6122600F-4445-5CEF-BD8C-1FD67ADDA20C} -----------

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | ERROR: DF024: Unable to move file at "D:\adobeTemp\{6122600F-4445-5CEF-BD8C-1FD67ADDA20C}\1186" to "D:\Program Files\Adobe\Adobe Lightroom\Helpers\DynamicLinkMediaServer\dynamiclinkmediaserver\1.0\EncoderHost.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 372)

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 |

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | Please search the above error string(s) to find when the error occurred.

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | These errors resulted in installer Exit Code mentioned below.

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 | -------------------------------------------------------------------------------------

      07/18/15 18:41:20:875 | [INFO] |  | OOBE | DE |  |  |  | 7592 |

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