0 Replies Latest reply on Jul 18, 2015 2:58 PM by garyl58943799

    windows 8 download error 6

    garyl58943799

      I had the following happened when trying to download Lightroom CC 2015 onto my new laptop, what can I do to resolve this?

       

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example, ERROR:

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 2 error(s)

       

       

       

      ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

       

      ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546

       

      ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Louise\AppData\Local\Temp\{93D780C2-E8DB-4302-A031-3DC3FF7289F4}\Lightroom_6_LS 11\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

       

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