5 Replies Latest reply on Jan 5, 2007 2:15 AM by CraigCC

    Shortcuts do not show in Internet Explorer 7

    Tony_PM
      I have a number of shortcuts in HTML projects consisting of .gif buttons which are linked with an executable file. This has worked fine with previous versions of Internet Explorer, but these shortcuts do not show in a machine with Internet Explorer 7. It is as if IE 7 blocked them. No settings have been changed in the browser.

      Does anyone have a workaround for this? Has Robohelp launched an update that fixes IE7 problems?

      I'm using Robohelp 2002.
        • 1. Re: Shortcuts do not show in Internet Explorer 7
          CraigCC Level 2
          Hi Tony,

          Are you specifically talking about HTML Help Shortcut Controls. If so, what executable are you trying to run. I did a lot of testing with IE7.0 including shortcut controls for links to word, pdf and .xls files and did encounter any specific problems with the control.

          Can you give us a few more details about exactly what programme you are trying to link to and the details entered in the shortcut control dialog?

          How are the shortcut controls showing up. Whey you say blocked, are the images that your are using for the link not showing up? Hase you tried using a .bmp file for the link?

          If you are using a another method to run the exe from HTML Help, can you provide details of the code so I can test it on IE7.0?

          Kind Regards
          Craig
          • 2. Re: Shortcuts do not show in Internet Explorer 7
            Tony_PM Level 1
            Hi Craig,

            Thanks for your reply. We have tested shortcuts controls in another machine running IE7 and shortcuts work fine, so this seems to be related to a specific problem with the machine where it was tested initially. It may have to do with the patches installed. We are investigating this issue.

            Regards,
            Tony
            • 3. Re: Shortcuts do not show in Internet Explorer 7
              CraigCC Level 2
              Hi Tony,

              Thanks for getting back. Always good to know how people get on :-)
              What operating system does the offending machine use?

              thanks
              Craig
              • 4. Re: Shortcuts do not show in Internet Explorer 7
                Tony_PM Level 1
                Hi again,

                It uses a Windows XP SP2, just the same OS as the other machine where it works properly, so I guess the problem might be related to the security patches installed or maybe some other application interfering...

                I'll let you know if I come up with a conclusion.

                Regards,
                Tony
                • 5. Shortcuts do not show in Internet Explorer 7
                  CraigCC Level 2
                  Hi Tony,

                  Good luck. The only things that I can suggest is ensuring that the .chm is loaded on the same drive. Another problem is when the .chm is run from a mapped drive rather than c:\

                  Also check the security setting under the Internet Options -Advanced tab match. Specifically the Security section.

                  Kind Regards
                  Craig