Japanese characters are missing when communicating to LMS.

[naos30780617]

Dear Expert,

When I create a contents in Japanese, some of Interaction detail are missing or not being communicated to LMS.

English Question(below)

Japanese Question(below)

All have same choices and first one is the correct answer.

However when I report with my LMS, it appears like below.

As you can see, English choices are fine but Japanese choices are garbled in "_".

And also you can notice that Japanese characters are displayed correctly in "Question".

This makes me confused...

Also it works if it's a "Short Answer" or "Fill in the Blank".

But if it's a "multiple choices", it doesn't seem like send correct characters.

The difference between the question types is that students must type with keyboard in the former ones, in the later ones, on the other hand, students must choose the answer from the choces given.

Do I miss some language settings to have work this fine, to use in double byte languages?

In Preferences - Recordings - Settings - Language used in caption, I set it Japanese.

I don't know where else to configure.

Thank you so much for your help.

Best Regards,

naos30780617

[Presenter-11]

Hi naos30780617,

I am in trouble with the same problem.

It occurs in both Presenter11.0 and Captivate2017.

Have you solved this problem yet?

Best regards,