5 Replies Latest reply on Jul 19, 2015 6:51 PM by ivanyc

    "Use Graphics Processor" Crashing My System Repeatedly


      I really regret moving to LR 6.  I've never had so many crashes.  For a while, I tried the "use graphics processor", but with it enabled it would often crash when I pressed the "p" key to pick a photo.  So I turned it off.  Yesterday, I edited about 1500 photos with no problem. Today I'm editing some photos that need a lot of develop work, and since my GPU driver got updated, and the LR 6.1 came out, so I turned it back on.  Same exact problem.  And now it's even worse--when I go into preferences in LR and uncheck "Using Graphics Processor" THAT crashes the program to the point I have to go into Cntl-Alt-Del and end the task.  This really is horrible.  How do I report this to Adobe?  Here's my system details:


      Lightroom version: 6.1 [ 1025654 ]

      License: Perpetual

      Operating system: Windows 7 Business Edition

      Version: 6.1 [7601]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 4.0 GHz

      Built-in memory: 16327.7 MB

      Real memory available to Lightroom: 16327.7 MB

      Real memory used by Lightroom: 1111.7 MB (6.8%)

      Virtual memory used by Lightroom: 1114.4 MB

      Memory cache size: 751.9 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1200, 2) 1920x1200

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


      Graphics Processor Info:

      AMD Radeon R9 200 Series


      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13397 Core Profile Context 15.200.1046.0

      Renderer: AMD Radeon R9 200 Series

      LanguageVersion: 4.40



      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: xxxxxx

      Settings Folder: xxxx


      Installed Plugins:

      1) jf PicasaWeb

      2) SmugMug


      Config.lua flags: None


      Adapter #1: Vendor : 1002

          Device : 6798

          Subsystem : 30011682

          Revision : 0

          Video Memory : 3051

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers (Realtek High Definition Audio)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true