5 Replies Latest reply on Sep 25, 2015 2:37 AM by deepakg1988

    *CRASH* Lightroom CS 6.1 crashes at multiple occasions


      Goodday all,


      As the title states; after updating from LR CS 5.x to LR CS 6.1 still crashes often.


      ISSUE 1: Crash in crop-tool;
      Whilst cropping an image, and moving on to a different one, LR freezes, EXIF-info overlay over goes from translucent to full black, program crashes.

      ISSUE 2: Crash in settings-window;
      When trying to untoggle "GPU processing" LR freezes & crash whilst selecting the check-box.

      ISSUE 3: Persistent unresponsive window on splash-screen;

      When opening LR popup appears claiming of an unresponsive application, option to "switch to" or "try again". Takes a few clicks and LR starts up.


      Adobe support care to chime in? Uninstall -> Reinstall did not solve.


      .// OS + CONFIG INFO:

      Lightroom version: 6.1 [ 1025654 ]l

      Operating system: Windows 7 Ultimate Edition

      Version: 6.1 [7601]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 2.6 GHz

      Built-in memory: 12285.5 MB

      Real memory available to Lightroom: 12285.5 MB

      Real memory used by Lightroom: 758.9 MB (6.1%)

      Virtual memory used by Lightroom: 762.3 MB

      Memory cache size: 521.4 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080, 2) 1920x1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


      Graphics Processor Info:

      AMD Radeon HD 5700 Series

      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13397 Core Profile Context 15.200.1046.0

      Renderer: AMD Radeon HD 5700 Series

      LanguageVersion: 4.40