1 Reply Latest reply on Jul 20, 2015 6:51 AM by A.T. Romano

    error opening premiere 12

    ddm96773075

      hi

      when i try to open the software i get an error.

      i tried uninstall and re install etc, still same problem.

      please help!!

       

      here is the screen shot, and also the event log.

       

       

       

      Capture.PNG

       

       

       

       

      error 1

      Activation context generation failed for "C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\SmartSoundAdobePlugin64.prm". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type=" win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

       

      error 2

      Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x52251824

      Faulting module name: WorkspaceManager.dll, version: 0.0.0.0, time stamp: 0x52251761

      Exception code: 0xc0000005

      Fault offset: 0x0000000000013070

      Faulting process id: 0x1714

      Faulting application start time: 0x01d0c2dd3a25a17e

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\WorkspaceManager.dll

      Report Id: 7dbdabe8-2ed0-11e5-91bf-001e8cf4a996

       

      error 3

      Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

        • 1. Re: error opening premiere 12
          A.T. Romano Level 7

          ddm

           

          What computer operating system is involved? Has the program been working and suddenly failed as you described?

           

          Let us go through the usual drill...

          1. Does the problem exist with and without the antivirus and firewalls disabled? Does your computer have any extra security features? Are you working from a school system or company network?

          2. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 12? Are you running the programs as administrator?

          3. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?

           

          Assuming a Windows 7, 8, or 8.1 64 bit install...

          Local Disk C

          Program Files

          Adobe

          Adobe Premiere Elements 12

          and, in the Adobe Premiere Elements 12 Folder, find the file specially named Adobe Premiere Elements.exe. Right click that file, select and apply run as administrator. Then double click the file and determine if the program opens to its workspaces.

           

          Since you show stop at "ImporterQuickTIme.prm"....lots of problems focusing on this. No one fix that I have found. Focus on the QuickTime install and video card/graphics card driver version first.

           

          In your uninstall/reinstall troubleshooting, did you use a computer cleaner/optimizer in between the uninstall and reinstall? And, did you do all this with antivirus and firewalls disabled.

           

          Let us start here and then decide what next.

           

          ATR