3 Replies Latest reply on Jul 21, 2015 2:50 AM by VarunS

    Creative Cloud greyed out and showing only grey screen


      Hi there

      I cannot open CC on my Macbook Pro 2014 model. The icon in the task bar is greyed out, and when I click to open there is just a blank grey screen. I can open the cog icon to quit, but preferences doesn't work either. When I log in to CC online, it tells me I can only download trials and not the paid version, and when I click download CC opens and just shows the grey screen and the software doesn't download. I have CC student and teacher edition. Thanks if you can help.